911helpline Value Delivery
Model - What you can expect
from 911helpline's
Professional Services
Organization
911helpline designed its
deployment lifecycle around
one simple goal: Helping you
to drive value through
virtualization of services.
By
value we mean decreased cost
with real ROI. We help lines
of business achieve their
enterprise architecture
goals through effective
virtual eservice offerings.
And we help you, the project
owner, optimize your
environment.
Delivering this level of
value requires an absolute
command of the processes
that drive enterprise
architecture from initial
planning and goal setting,
to development and
deployment. And for the
augmentation of your entire
process so that it can be
value added services can
assessed as a whole, and
simply target the areas that
can be improved.
Our
development lifecycle is
comprehensive and deep. Our
Professional Services
Organization is comprised of
seasoned professionals, with
hundreds of implementations
under their belts. We invite
you to leverage their
expertise.
The Six Stages of the
911helpline Deployment Life
Cycle
Stage 1: Strategy
and Planning
This phase involves
technical validation; sets
goals for your enterprise;
determines requirements for
your project; reviews the
processes and rules for
identifying your tactics,
and an examination of
deployment approach.
911helpline provides
detailed documentation,
lifecycle managment, best
practices and guidelines to
facilitate your strategy and
planning.
Stage 2:=Kickoff
This phase ensures that
realistic goals have been
set for your project. It
involves validation of
crucial elements such as
enterprise performance and
process performance metrics,
goals, your timeline,
milestones, rules and plans
for capacity. The output of
this phase is a detailed
roadmap for success,
including a design
requirements document and a
master project plan.
Phase 3: Design
This phase consists of
development, testing and
deployment of the virtual
environment with your
enterprise. 911helpline
delivers comprehensive
deployment instructions and
provides full support for
your project team as they
implement. We'll also
support you in all stages of
testing and Quality and
Production and Operations.
Phase 4: Training
and Launch
This phase focuses on
training your
administrators, supervisors
and IT staff how to leverage
the new resources which
drives performance
improvement.
Phase 5: Proof of
Concept Optimization
During this phase
911helpline will help you to
analyze the performance of
your virtual environment,
and identify areas for
improvement. We'll provide a
performance scorecard that
provides enterprise customer
satisfaction metrics from
the 911helpline Reporting
Engine. Action plans are
developed around the key
performance levels, based on
our collection of industry
best practices.
Phase 6: Maintenance
911helpline will support you
in the ongoing maintenance
of your enterprise to ensure
it delivers the results you
need and anticipated. The
maintenance program offers
five major activities:
-
General account
management
-
Augmented eServices
review
-
Training and coaching
programs
-
Strategy and performance
reviews
-
Customized rate
optimization
