911helpline Value Delivery Model
911helpline is a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients.
We provide superior BPO services including administration; finance and accounting; human resources; payment services; sales, marketing, and customer care; and supply chain management. Our ITO offerings include applications solutions; data center management; disaster recovery; end-user computing; network management; security services; storage solutions; technology review, assessment, and planning; transition services for human resources.
We’re a leading
provider of
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Content Acquisition |
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Today, content can enter an
organization in many ways;
paper, e-mail, system-to-system
transactions, spreadsheets or
word-processing documents, etc.
DocuPeak provides built-in
components – such as the
“DocuPeak Scan Bench” – which
can capture, scan, receive or
integrate with any other content
producing system. |
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Content Intelligence |
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Creating actionable data for
intelligence rules and automated
processes is the definition of
content intelligence, and
DocuPeak has an entire framework
for just this purpose. This
means automation can be brought
to areas of the organization
that are unreachable by existing
systems. Content intelligence
creates the type of ROI for
software investments not seen
since the advent of basic
automation. |
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Document Processing
Management |
DocuPeak workflow and process
management is built upon the
Microsoft Workflow Foundation
and the Microsoft Business Rules
Engine. This means sophisticated
document processes can be
codified in non-proprietary
workflows and business rules.
Whether you're validating a
purchase order number that was
OCR'd (i.e. optical character
recognition) from a scanned
document against an external
database, or implementing a rule
that sends all mortgage
applications above a certain
level to a review step, DocuPeak
workflows are the built-in, open
and extensible answer. |
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Deep Line-of-Business
(LOB) System Integration |
In
nearly all cases, document
management is not "stand alone".
Document management is
supplementary to an existing
process, and typically to an
existing line-of-business
system.
DocuPeak Accounting,
by Webiplex, is an example of
DocuPeak deeply integrated into
accounting systems.
DocuPeak provides numerous
methods for integrating our
document processing technology
into your existing IT
infrastructure:
- Web services, API-based
integration with the
DocuPeak Web service, the
server engine itself.
- Pre-built user interface
controls that can be dropped
into any ASP.NET Web site or
DotNetNuke Portal.
- Client-side,
line-of-business system user
interface integration (i.e.
"image enabling" - adding
menu items, etc.) through
the DocuPeak Scan Bench
client-side integration
framework.
- Automated file
capture/import for
file-based integration.
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Content Dissemination |
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DocuPeak provides pre-built user
interface modules that are
delivered via your (potentially
already-installed) portal
technology such as DotNetNuke, a
standalone ASP.NET Web site, or
integrated along side a
line-of-business system -
leveraging your investments in
these technologies. Any end-user
application view or operation
can be configured with
point-and-click assembling and
configuration. |
By delivering high quality, more efficient, and lower cost solutions, 911helpline allows clients to focus on their core business goals.
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