911helpline Value Delivery Model -
What you can expect from 911helpline's
Professional Services Organization
911helpline designed its deployment
lifecycle around one simple goal:
Helping you to drive value through
online virtualization of services.
By value we mean decreased cost with
real ROI. We help lines of business
achieve their enterprise architecture
goals through effective virtual eservice
offerings. And we help you, the project
owner, optimize your environment.
Delivering this level of value
requires an absolute command of the
processes that drive enterprise
architecture from initial planning and
goal setting, to development and
deployment. And for the
augmentation of your entire process so
that it can be value added services can
assessed as a whole, and simply target
the areas that can be improved.
Our development lifecycle is
comprehensive and deep. Our Professional
Services Organization is comprised of
seasoned professionals, with hundreds of
implementations under their belts. We
invite you to leverage their expertise.
The Six Stages of the 911helpline
Deployment Life Cycle
Stage 1: Strategy and
Planning
This phase involves technical
validation; sets goals for your
enterprise; determines requirements for
your project; reviews the processes and
rules for identifying your tactics, and
an examination of deployment approach.
911helpline provides detailed
documentation, lifecycle managment, best
practices and guidelines to facilitate
your strategy and planning.
Stage 2:=Kickoff
This phase ensures that realistic goals
have been set for your project. It
involves validation of crucial elements
such as enterprise performance and
process performance metrics, goals, your
timeline, milestones, rules and plans
for capacity. The output of this phase
is a detailed roadmap for success,
including a design requirements document
and a master project plan.
Phase 3: Design
This phase consists of development,
testing and deployment of the virtual
environment with your enterprise.
911helpline delivers comprehensive
deployment instructions and provides
full support for your project team as
they implement. We'll also support you
in all stages of testing and Quality and
Production and Operations.
Phase 4: Training and Launch
This phase focuses on training your
administrators, supervisors and IT staff
how to leverage the new resources which
drives performance improvement.
Phase 5: Proof of Concept
Optimization
During this phase 911helpline will help
you to analyze the performance of your
virtual environment, and identify areas
for improvement. We'll provide a
performance scorecard that provides
enterprise customer satisfaction metrics
from the 911helpline Reporting Engine.
Action plans are developed around the
key performance levels, based on our
collection of industry best practices.
Phase 6: Maintenance
911helpline will support you in the
ongoing maintenance of your enterprise
to ensure it delivers the results you
need and anticipated. The maintenance
program offers five major activities:
- General account management
- Augmented eServices review
- Training and coaching programs
- Strategy and performance reviews
- Customized rate
optimization
