What can 911helpline's Professional Services Organization do for you?
Local government agencies such
as cities, counties, school
districts and special districts
provide essential services to
the public. Each organization
has numerous business processes
that require coordination,
review, approval and sharing of
documents. DocuPeak delivers a
comprehensive, document-centric
BPM solution for government
processes. DocuPeak’s
flexibility, scalability and
ease of building applications
can be used to improve
management accountability and
productivity of staff.
The performance and coordination
of the management team is
enhanced through implementation
of the DocuPeak applications to
monitor status of projects and
their related tasks. Examples of
process that can be improved
through use of DocuPeak include:
service request for internal and
external services, contract and
accounting processes,
performance evaluation
administration, budget
development and assignment
notification. Applications can
be quickly configured to match
the administrative process and
management oversight required.
Using DocuPeak software to
provide a departmental or
enterprise automated performance
management system will increase
accountability, improve
timeliness of completion of
assignments and improve
communications between
management and staff in status
reporting.
Processes that use paper
documents, forms and electronic
documents for approval processes
can be transformed to automated
processes using DocuPeak’s
business rule based workflow and
electronic document management.
DocuPeak customers can create
applications to image enable
existing enterprise systems such
as Accounting, HR/Payroll, Asset
Management, Transportation and
Facilities Systems. Integrating
scanned paper with accounting
systems in addition to providing
a flexible BPM framework.
DocuPeak’ ScanBench module
provides remote capture,
indexing and submittal to the
central repository. Documents
can be converted to digital
images and stored in the
DocuPeak database/repository.
This reduces filing and
retrieval workload and improves
ability to quickly locate
documents to support department
business processes. Existing
paper documents can be captured,
stored, tracked and retrieved
such as requisitions, purchase
orders, requests for payment,
invoices, petty cash
disbursements, travel requests,
performance evaluations and
facilities service requests.
DocuPeak can also be used to
support external customer
business processes using a
standard Web Browser interface.
Links on the existing government
web page can open a hosted
DocuPeak application for
submittal of information,
requests for services or to
retrieve public documents. The
DocuPeak application can support
revenue generating processes
such as business licensing,
animal licensing, building
permits, zoning requests,
facilities reservations,
citation payments, document
distribution services and other
application oriented processes.
DocuPeak enables a government
process to be available 24/7
reducing the need for citizens,
company representatives and
service providers to call or
visit city hall. |
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Customers use DocuPeak
today to automate: |
The
following are a few examples of
the business processes that
DocuPeak can support to improve
accountability and productivity:
- Project and task
performance management
- Service requests
- Task assignment
notification
- Performance evaluation
monitoring
- Budget development
- Accounts payable
administration
- Contracts administration
- Asset management
- Information technology
Infrastructure Library
- Policies and Procedures
development, distribution
and revision of.
- Document library for
training materials
- Department or enterprise
wide electronic document
management
- Remote location
document/Image capture and
indexing
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The
workload of government agencies
is increasing and the funds for
staff and facilities are
decreasing. The solution is to
improve the organization’s
performance using DocuPeak’s
automation tools for document
management, workflow, and
business process automation and
performance management. |
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