Technical Helpdesk Associate
Responsibilities:
-Ensures the most complex customer issues are promptly addressed, documented and
resolved in a timely and
professional manner consistent with the highest customer service and
professional/technical standards.
-Troubleshoots hardware, software and/or network operating problems.
-Briefs customers as well as management on the status of current resolution
efforts and attends daily/weekly meetings.
-Maintains daily logs, turnovers, reruns, and equipment malfunction reports to
ensure the highest service levels are maintained.
-Serves as technical advisor, providing front line telephone support for system
users with complex issues by resolving or conferring with the appropriate
technical or systems personnel.
-Initiates tracking and reporting of maintenance, as well as recommends means
for system improvement including
procedural steps, increased training, and enhanced documentation.
-Works in coordination with production support; gathers relevant information and
updates the Help Desk as well as the customer on the advanced troubleshooting
progress and potential business impact.
If you ready to make a difference in your work apply here.